Follow up while the inquiry is still fresh

Make sure interested customers hear back from a real person.

Choose a responsible person

Decide who checks new inquiries and where they arrive. A shared inbox is useful only if someone owns the follow-up.

Write a helpful first response

Thank the person, acknowledge their question, and offer a specific next step. If you need more information, keep the request short.

Make a routine you can keep

Choose a response window that fits your business. Check the inbox consistently and track inquiries that still need an answer. Respect requests to stop contacting someone.

Want a hand putting this to work?

Tell us what you want to accomplish. We’ll help you choose the next step.